@thesis{thesis,
		author={Badjurante  Rey Ogundaya Fabrizio and Cahyaningtyas  Rizqia and Praptini  Puji Catur Siswi},
		title ={INOVASI LAYANAN PENGADUAN MASYARAKAT BERBASIS WEBSITE DI DESA BAYONDO KABUPATEN LUWU TIMUR},
		year={2022},
		url={http://156.67.221.169/5771/},
		abstract={The purpose of public service is to provide the best service for 
the community. With the existence of facilities that can accommodate 
various complaints submitted by the community, it is hoped that it will
be able to solve various problems that arise so that it can boost the 
improvement of the quality of public services. The best service will 
have implications for public satisfaction with the services received. So 
then the author is interested in conducting research, namely the 
innovation of Website-Based Citizen Complaints Services in Bayondo 
Village by using UML in creating this website-based complaint
system}
		}