@thesis{thesis,
		author={Djamain  Yasni and Fachrul  Muhamad and Fitriani  Yessy},
		title ={IMPLEMENTASI ALGORITMA FMADM (FUZZY MULTIPLE ATTRIBUTE DECISION MAKING) UNTUK PENILAIAN KINERJA PETUGAS PELAYANAN TEKNIK (STUDI KASUS: PT.PLN (PERSERO) ULP MAROS UP3 MAKASSAR UTARA)},
		year={2022},
		url={http://156.67.221.169/5780/},
		abstract={One of the services provided by PT. PLN (Persero) is the Technical Service is the most 
important part of PT. PLN (Persero) in charge of improving the quality of customer 
service. Of course, the performance of technical service officers to customers, work safety 
and comfort still has to be improved or must be in accordance with predetermined 
standards. Improved customer service depends on the good or bad performance of the 
officers. Based on observations in the field, recording work reports and performance 
appraisals of officers still uses manual assessments with indirect work report data, so 
that work data can still be manipulated. Therefore, technical service officers need a 
system that is able to record, monitor and assess the performance of officers directly, 
quickly and precisely. Fuzzy logic is a fuzzy set theory that calibrates the ambiguity of 
fuzzy logic based on the idea that everything has a degree value. Therefore, fuzzy logic is 
a branch of mathematics that has a function to provide problem solving modeling as done 
by humans with the help of computer technology. In knowing the performance of technical 
service officers, assessment criteria are needed which will be processed by the Fuzzy 
Multiple Attribute Decision making (FMADM) algorithm, the criteria used include Work 
Duration, Work Rating, Response Speed. The resulting system is a website-based system.}
		}