@thesis{thesis,
		author={Septriyan  Ocky},
		title ={Optimalisasi Prosedur Pemanduan Di Pt Pelindo 1 Cabang Sungai Pakning},
		year={2021},
		url={http://eprints.polbeng.ac.id/1333/},
		abstract={PT Pelabuhan Indonesia of Sungai Pakning branch is one of the state-owned enterprises (BUMN) in Indonesia which is engaged in the transportation sector, especially port. The  purpose of this study is to illustrate the implementation  of service improvement at PT Pelindo 1 of Sungai Pakning Branch and the obstacles encountered. Th technique of collecting data is through interviews and observations Results of this study: Optimization made by PT Pelindo 1 of Sungai Pakning branch has been running, seen by the changes made, namely: improvement of service facilities  and  infrastructure, responsibilities,the implementation of human resouces, utilization of information and communication technology.}
		}