@thesis{thesis,
		author={Handayani  Fitri},
		title ={Kualitas Pelayanan Kantor Kesyahbandaran an Otoritas Pelabuhan Kelas IV Bengkalis dalam Penerbitan Persetujuan Berlayar},
		year={2022},
		url={http://eprints.polbeng.ac.id/6389/},
		abstract={My final project research is related to the service quality of the Bengkalis class IV
KSOP Office in Issuing Sailing Approval, while the purpose of my final project
research is to find out how the quality of service at the Bengkalis class IV KSOP
Office in Issuing Sailing Approval and to find out what are the obstacles in
naturally in Issuing Sailing Approval at the Bengkalis KSOP Class IV Office. This
study uses observation, interviews, and documentation data collection methods,
the method used in this study is data analysis by means of questionnaires or
questionnaires to the Bengkalis island agent company. From the results of the sum
of the questionnaires and data analysis using descriptive methods, the service
quality of the Bengkalis KSOP Class IV Office in Issuing Sailing Approval shows
a result of 77.35% which can be concluded that most of the respondents stated
that they were good or were satisfied, as for the obstacles experienced in the
issuance of sailing approval letters ( SPB) at the KSOP Class IV Bengkalis Office
in the form of Internet Network Quality which is still limited, Documents provided
by agents in managing the issuance of sailing approval letters (SPB) are often
incomplete, Ship documents whose validity period has expired but the agent does
not update so that it slows down the issuance process sailing approval letter
(SPB), the existence of arrears of administrative problems that have not been
resolved and the lack of awareness of agents to carry out clearing out of the ship
on time.}
		}