@thesis{thesis,
		author={Sendi Payana  Komang},
		title ={PENGARUH KUALITAS LAYANAN DAN PERSEPSI KESELAMATAN
TERHADAP KEPUASAN PENUMPANG LION AIR DI BANDAR
UDARA INTERNASIONAL JENDERAL AHMAD YANI
SEMARANG},
		year={2023},
		url={http://eprints.stta.ac.id/1041/},
		abstract={Lion Air is based in indonesia, ranked as the worst international airline with a 
score of 0.72. Lion Air is recorded to have an arrival rate of 42.27 percent, which 
means that the airline is more often late than on time. This can result in 
decreased passenger satisfaction.This study aims to examine the effect of Service 
Quality and Safety Perceptions on Lion Air Passenger Satisfaction at Jenderal 
Ahmad Yani International Airport, Semarang. The analytical method used in this 
study uses multiple linear regression analysis and data processing uses SPSS 15 
software.Based on the results of the analysis and processing of the data that has 
been done, it can be concluded that the results of the hypothesis test showing that 
the variable service quality (X1) and perceived safety (X2) have an influence on 
the variable passenger satisfaction (Y). Then it can be concluded that the 
satisfaction of Lion Air airline passengers at Jenderal Ahmad Yani International 
Airport Semarang is caused by service quality which consists of several 
indicators including are (tangible), (reliability), (responsiveness), (assurance), 
and (emphaty). Then the variable indicators of safety perceptions consist of 
safety, security, and time saving.}
		}