@thesis{thesis,
		author={Bahjatil Maufuuroh  Hadiyyatul},
		title ={ANALISIS ANTRIAN PENUMPANG DI COUNTER CHECK-IN DAN IMIGRASI BANDAR UDARA SOEKARNO-HATTA},
		year={2023},
		url={http://eprints.stta.ac.id/1068/},
		abstract={As the movement of passengers at the airport increases, passenger service 
must be optimized so that there are no queues of passengers at the airport. With 
advances in technology, the accumulation of passenger queues can be minimized 
by using queue calculations using arena software to model the movements and 
queues that occur at airports. Arena Software is one of the modeling software used 
to build continuous models. With this passenger movement modeling, the author 
can find out the number of queues that occur at the check-in counters for Garuda 
Indonesia, Citilink, China airlines, Malaysia airlines, Singapore airlines and 
immigration at arrivals and departures. The longest queue occurred at the Malaysia 
airline check-in counter with a queue length of 8.21 minutes with a queue of 4 
passengers while the fastest queue occurred at immigration arrivals with a queue 
length of 1.04 with a queue of 1 passenger.}
		}