@thesis{thesis,
		author={Ratna Sari  Yulia},
		title ={ANALISIS TINGKAT KEPUASAN PENUMPANG TERHADAP PELAYANAN SISI DARAT (LANDSIDE)
DI BANDARA INTERNASIONAL YOGYAKARTA},
		year={2023},
		url={http://eprints.stta.ac.id/1227/},
		abstract={Airports have a very important role and function in serving air transportation 
activities. In an effort to improve service to passengers at Yogyakarta International 
Airport, the airport needs to know what attributes need to be repaired and improved 
to provide service satisfaction to passengers. This research was conducted by 
distributing questionnaires to departing and arriving passengers at YIA Airport. 
The method used in this study is the CSI method to determine the overall level of 
passenger satisfaction, and calculations are carried out using the IPA method to 
determine the value of the level of correspondence between the level of interest and 
satisfaction which is then processed into a Cartesian Diagram. Based on the results 
of data processing using the CSI method, 79.62% were categorized as satisfied, and 
based on the results of data processing using the IPA method, of the 20 attributes, 
there were 3 attributes in quadrant I, which means that they must be repaired and 
improved.}
		}