@thesis{thesis,
		author={Tua  Besler},
		title ={PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA LAPO BATAK},
		year={2024},
		url={http://eprints.ukmc.ac.id/12299/},
		abstract={This research aims to determine the effect of service quality on satisfaction with 
Lapo Batak. The data used is primary data. The population in this study were 
people who had made purchases at Lapo Batak. The sampling technique used in 
this research was purposive sampling with a total of 100 respondents. Hypothesis 
testing was carried out using descriptive statistical analysis, data quality testing, 
classical assumption testing, and hypothesis testing by managing the data using 
the SPSS 21 application. The results of this research show that Lapo Batak 
service quality influences customer satisfaction.}
		}