@thesis{thesis,
		author={Fadilah  Nuriyah},
		title ={KUALITAS PELAYANAN AIR BERSIH DI PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA ASASTA KOTA DEPOK},
		year={2020},
		url={https://eprints.ummi.ac.id/1526/},
		abstract={The research is entitled "Service Quality of Clean Water at PDAM Tirta Asasta of Depok City". The research was aimed at finding out the quality of service of clean water at PDAM Tirta Asasta of Depok City.
The research method applied qualitative approach in which the research is descriptive describing actual phenomena on the field. Research informants were amounted to 7 persons. The techniques of collecting data applied were observation, interview, and documentation related to the research. The technique of analyzing data applied was qualitative. The research deployed five dimensions of public service quality from Zeithaml such as tangibles, reliability, responsiveness, assurances and empathy. 
Based on the research, it can be concluded that the service quality of clean water at PDAM Tirta Asasta of Depok City has been well implemented observed from tangibles. However, in the side of reliability, responsiveness, assurances and empathy, the service has not been running optimally. Such factors indeed hamper the success of service quality of clean water at PDAM Tirta Asasta of Depok City.}
		}