@thesis{thesis,
		author={Henny  Susanty},
		title ={TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN
KEFARMASIAN DI POLIKLINIK KESEHATAN AKADEMI
MILITER PERIODE MARET 2019},
		year={2019},
		url={http://librepo.stikesnas.ac.id/25/},
		abstract={Pharmaceutical services according to RI government regulation No. 51 of
2009 is a direct and responsible service to patients related to pharmaceutical
preparations. The purpose of this study was to assess patient satisfaction with
pharmaceutical services based on dimensions of reliability, response, assurance,
empathy, and appearance. The research method used is descriptive research that
describes the level of patient satisfaction with pharmaceutical services at the
Military Academy Health Polyclinic. The results of the study on the level of
patient satisfaction with pharmacy services at the Military Academy Health
Polyclinic showed that the highest level of satisfaction on 79,4%, reliability
dimensions 79,33%, appearance dimensions 79,3%, guarantee then empathy
dimensions 70,2% and finally responsiveness 79,15%. So, the percentage of the
average level of patient satisfaction with pharmacy services at the Military
Academy Polyclinic as a whole 79,28% with satisfaction classifications are
satisfied.}
		}