@thesis{thesis,
		author={ },
		title ={Analisis Performansi dan Efisiensi Penggunaan Sistem Informasi Customer Relationship Management (CRM) untuk Internal Karyawan pada PT Jamsostek (Persero) Kantor Wilayah I},
		year={2022},
		url={},
		abstract={This time computers plays an important role in facilitating the completion of a
job, to enhance work efficiency and improve creativity and activity that has a
good ability. This is evidenced by the many companies or government agencies
that use computerized systems as a tool for the job easier and make the company
or government agency of a high-quality. With the development of information
system that are so rapidly makes it possible to perform efficient data processing of
space, time and cost, but can produce a very useful information and helpful. From
the development of these technologies, it is necessary to design a system for
processing information that can facilitate the process of data processing
employees that still have not documented the type of work where the system is
built for performance and efficiency of employees. Parameters for performance
and efficiency in question is able to perform efficient data processing space, time
and cost, but can produce a very useful information and beneficial, as well as for
employees as an indicator of performance appraisal. Applications Customer
Relationship Management (CRM) can be used as a tool to document every user
complaints or grievances which each job can be documented so that accountability
can be used as an employee or employee's performance appraisal. Programming
language and Database Management System (DBMS) used to build information
systems Customer Relationship Management (CRM) is a PHP (Personal Home
Page Hypertext Preprocessor) version 5.2.9 and MySQL version 5.0.51a.}
		}