@thesis{thesis,
		author={NURENDAH  YULIA and PUTRI  ISMA RACHMADHANI},
		title ={TINJAUAN ATAS PENANGANAN KELUHAN PELANGGAN PADA PT. TAUBA ZAKKA (TAZKIA TOURS & TRAVEL)},
		year={2015},
		url={http://repository.ibik.ac.id/680/},
		abstract={}
		}