@thesis{thesis,
		author={Purnomo  Donny Suryo},
		title ={Analisis Pengaruh Pelatihan Terhadap Kinerja Karyawan Bagian Teller Dan Customer Service Suatu Studi Pada PT. Bank Tabungan Negara (Persero) Di Wilayah DKI Jakarta},
		year={2010},
		url={http://repository.ibs.ac.id/1675/},
		abstract={The  objective  of  this  research  is  to  identify  the  effect  of  the  used  of  training  to employee   performance   (before   and   after   training),   especially   for   teller   andcustomer service in PT. Bank Tabungan Negara (Persero). Respondents being used for  this  research  are  teller  and  customer  service  of  PT.  Bank  Tabungan  Negara(Persero)  under  DKI  Jakarta  region.  Data  is  analyzed  using  Wilcoxon  matched-pairs signed-ranks test. The result off this research is represent training influence of employee performance was positive. The conclusion tells that the level of training at PT.  Bank  Tabungan  Negara  (Persero)  is  at  a  good  level,  as  was  told  by  the respondent.
Keywords: training, employee performance.}
		}