@thesis{thesis,
		author={Nuraini  Alfi},
		title ={Analisis Mutu Pelayanan Akademik (Studi Pada Sekolah Tinggi Ilmu Ekonomi X)},
		year={2015},
		url={http://repository.ibs.ac.id/839/},
		abstract={This research aimed to prove thatcompetency, Job Description and Job Specification influence  on  Service  Academic  atHigh  School  of  Economic  X  South  Jakarta.  Within  this research, population research refers to employee at High School of Economic X South Jakarta whichis  about  5  employees  and  30  respondents  of  students  that  already  pass  the  probation time.  Sample  used  about  30  respondents  and  data  was  taken  by  way  of  questionnaires  and qualitative research
The  data  collection  are  analyzed by       Interview  and  Observation.  The  result  of  this analysis  showed  that  there  are  unsatisfaction  students  of  service  academic  because  theire competency has an under knowledge, skill, ability and others,. Byt that means, there are a bad respon or sevice in the High School of Economics X.
Keywords:competency, service academic, job description, job satisfaction, knowledge, skill, ability.}
		}