@thesis{thesis,
		author={ },
		title ={STRATEGI PENINGKATAN CUSTOMER SATISFACTION DAN  CUSTOMER LOYALTY PELANGGAN COFFEE SHOP DENGAN  METODE STRUCTURAL EQUATION MODELLING (SEM)  DI ORVIA COFFEE},
		year={2021},
		url={},
		abstract={Dosen Pembimbing: Yenny Widianty R.W.}
		}