@thesis{thesis,
		author={Rachmawati  Ayu Indah},
		title ={KUALITAS PELAYANAN CUSTOMER SERVICE
MENURUT PELANGGAN BANK BNI 46
SUDIRMAN JAKARTA PUSAT},
		year={2015},
		url={http://repository.mercubuana.ac.id/10176/},
		abstract={}
		}