@thesis{thesis,
		author={Timoty  Des Christian},
		title ={THE EFFECT OF E-SERVICE QUALITY, SENSE OF BELONGING, AND USER SATISFACTION ON INTENTION TO USE (A CASE STUDY ON DISCORD)},
		year={2023},
		url={http://repository.stiki.ac.id/2020/},
		abstract={Individuals worldwide increasingly recognize digital community spaces as facilities for knowledge exchange and flow, enabling collaboration across distances. Discord is an increasingly popular application that supports establishing a digital community by providing engaging features that can be customized according to users? needs. This thesis presents a case study in an Indonesian Discord community server to examine the effect of e-service quality dimensions, sense of belonging, and user satisfaction on intention to use. Data obtained from the Discord community of 375 users were used to evaluate the model using a structural equation modelling approach with SmartPLS 4. Path coefficient results suggested that all the constructs in e-service quality and sense of belonging indicated a positive and significant relationship to user satisfaction and intention to use. This thesis provided academic and practical recommendations for future works and Discord application/community managers. This thesis is limited to Indonesian Discord users only and cannot be generalized.}
		}