@thesis{thesis,
		author={NOAH ALEXANDER  HARTANTO},
		title ={PENANGANAN IRREGULARITY GENERAL CARGO DI PT SWABUANA 
PRATAMA BANDUNG PADA MASA PANDEMI COVID - 19},
		year={2022},
		url={http://repository.stp-bandung.ac.id/1467/},
		abstract={In 2020, the whole world, including Indonesia, felt concerns about their 
daily activities due to the Covid-19 Pandemic which made Indonesians have to stay 
at home and shop online. Grocery items are General Cargo items that are widely 
sent by cargo companies during the Covid-19 Pandemic. This study aims to identify 
how PT Swabuana Pratama Bandung handles Irregularity Cargo (Missing, Damage, 
Overload, Found) that occurred during the Covid-19 Pandemic. The research 
method used is Descriptive Qualitative by using interview and observation 
guidelines as an instrument for collecting data. The resource persons in the 
interview that the author will interview are the Manager and Operational 
Employees of PT Swabuana Pratama Bandung. The findings found that irregularity 
still occurs at the time of delivery of general cargo. Handling of irregularity cargo 
has been carried out properly in accordance with the company's SOP and in 
accordance with international standards. However, there are some additional 
actions that can be taken in the future when shipping general cargo that can prevent 
irregularity cargo from occurring.}
		}