@thesis{thesis,
		author={Naufal Ahmed  El Mubarok},
		title ={STANDAR OPERASIONAL PROSEDUR PELAYANAN DI BAGIAN KANTOR DEPAN DAN RESTORAN DI ERA NORMAL BARU},
		year={2020},
		url={http://repository.stp-bandung.ac.id/163/},
		abstract={The finished project this study about standard operating procedures to part the front 
office and restaurant during the new normal era that has happened to now .The 
research is the qualitative study with the methods descriptive about creation standard 
operating procedures the front office services and restaurant services that in adjust to 
protocol health in the new normal era .Technique data collection use the literature 
study or from the ministry of health and Indonesia hotel and restaurant in knowing
protocol health need to be used as a guide to the operation of hotel in the new normal 
era .Writer get way to know how standard operating procedures for service the front
office and restaurant services can work in the era of normal new .Writer conducting 
the research in three non-star hotel with the interviews and documentation of photos
method to support standard operating procedures who writers made.
This research aimed at producing standard operating procedures the home office and 
ministry restaurant in the new normal that has been going on in order to be used by 
hotel non stars hotel so that the hotel can operate in full in accordance with protocol. 
health has been issued. After getting the interview data and documentation writer can 
conclude and make standard operating procedures in accordance with protocol health 
and be applied in the new normal.
Keywords: standard operating procedure, services, front office, restaurant, new 
normal era.}
		}