@thesis{thesis,
		author={Abdi  Paki Abror},
		title ={Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada SPBU Zacky Muhammad Pekanbaru},
		year={2020},
		url={https://repository.uir.ac.id/10291/},
		abstract={The purpose of this study was to determine and analyze the effect of service  quality on customer satisfaction at SPBU Zacky Muhammad Pekanbaru. The  sample in the study was 100 respondents. The research technique uses the  incidental sampling technique. The research data were obtained from  questionnaires (primary), literature study and direct interviews with related  parties according to the research objectives. The analysis technique used the  instrument test, simple linear regression with hypothesis testing, namely the t test (partial) and determination R². The results showed that partially service quality  has a positive and significant effect on customer satisfaction at Zacky Muhammad  SPBU with t count 11.044> t table 1.660. Meanwhile, the contribution made to  the research obtained a value of 0.552 or 55.2%.}
		}