@thesis{thesis,
		author={Kadir  Lestari Puspaningrum},
		title ={HUBUNGAN KUALITAS PELAYANAN KEPERAWATAN DENGAN KEPUASAN PASIEN DI RUMAH SAKIT UMUM DAERAH TOMBULILATO},
		year={2023},
		url={http://repository.umgo.ac.id/790/},
		abstract={Patient satisfaction is a condition in which patients receive service, attention and health as they expect. The better the service provided, the higher the level of patient satisfaction and vice versa. The purpose of this study was to determine the ability of nurses to provide services promptly, accurately and satisfactorily, responsiveness, service guarantees, and adequate facilities at Tombulilato General Hospital. The research design used in this research is analytic research with a cross sectional study approach. In this study the population was outpatients at Tombulilato Hospital at the time of the study. The results of the five service quality indicators studied were reliability (41 respondents were reliable and 4 respondents were non-reliable), responsiveness (responsive 37 respondents and less responsive 8 respondents), assurance (good 33 respondents and not good 12 respondents), empathy (30 respondents empathy and 15 respondents lack empathy) and physical evidence (good 38 respondents and not good 7 respondents). The results of the study show that the quality of nursing services in terms of indicators of reliability, responsiveness, assurance, empathy and physical evidence are related to patient satisfaction at the Tombulilato Regional General Hospital, so it is very necessary to pay attention in terms of improving service quality.}
		}