IMPELEMTASI METODE HAVERSINE FORMULA UNTUK MENENTUKAN JARAK TEDEKAT PADA APLIKASI PENANGANAN KELUHAN PT. TIRTA REMU
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
SARAGIH, SARA ADELINA
Wulandari,, Dewi Arianti
Purwanto, Yudhi Setyo
Wulandari,, Dewi Arianti
Purwanto, Yudhi Setyo
Subject
Teknik Informatika
Datestamp
2023-05-30 03:39:53
Abstract :
Company officer PT. Tirta Remu is often confused about getting the optimal distance to the customer's location. From the results of the interview, there is a fairly clear point, namely the length or delay of the officer because the officer must determine the location himself with the customer's location, the customer cannot know for sure when the officer comes to the location. From the 2023 data in January there were 60 customer complaints, from the data taken by the author with 5 data samples, the location distance between officers and customers was 18.1 km with an average of 3.62 km, this had a bad impact on the company's image because of the long waiting time for customers when officers came to the location. The Haversine method is one of the optimal distance determination methods because this method calculates the closest distance using two points from google maps from longitude and latitude. From the results of the calculation, it shows that the haversine method has a faster impact where from 5 data, savings of 9.82 km can be taken. Then a system / application is needed that sends data to officers to be able to find the closest location to the existing event using the Haversine Formula. in this case the haversine method is suitable to be implemented in the case of PT Tirta Remu when compared to the existing google maps.
Company officer PT. Tirta Remu is often confused about getting the optimal distance to the customer's location. From the results of the interview, there is a fairly clear point, namely the length or delay of the officer because the officer must determine the location himself with the customer's location, the customer cannot know for sure when the officer comes to the location. From the 2023 data in January there were 60 customer complaints, from the data taken by the author with 5 data samples, the location distance between officers and customers was 18.1 km with an average of 3.62 km, this had a bad impact on the company's image because of the long waiting time for customers when officers came to the location. The Haversine method is one of the optimal distance determination methods because this method calculates the closest distance using two points from google maps from longitude and latitude. From the results of the calculation, it shows that the haversine method has a faster impact where from 5 data, savings of 9.82 km can be taken. Then a system / application is needed that sends data to officers to be able to find the closest location to the existing event using the Haversine Formula. in this case the haversine method is suitable to be implemented in the case of PT Tirta Remu when compared to the existing google maps.
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