Pengaruh Dimensi Kualitas Layanan Dalam Perspektif Islam Terhadap Kepuasan Nasabah Bank Syariah Indonesia Di Surabaya
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Institusion
Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya
Author
Sariyani, Mega
Subject
200 - RELIGION
Datestamp
2023-01-26 07:28:47
Abstract :
The purpose of this study was to examine the effect of service quality dimensions in an Islamic perspective on customer satisfaction of Indonesian Islamic banks in Surabaya. The number of respondents from this study were 130 respondents who had the criteria for respondent age ranging from 17 years or older, Customers of Bank Syariah Indonesia in Surabaya, has been a customer of Bank Syariah Indonesia for at least the last 3 months. The data analysis technique used descriptive analysis through the SPSS program. The results of this study indicate that Compliance, reliability, empathy, have no significant positive effect on customer satisfaction BSI in Surabaya. assurance, tangibility, responsiveness have a significant positive effect on BSI customer satisfaction in Surabaya.
The purpose of this study was to examine the effect of service quality dimensions in an Islamic perspective on customer satisfaction of Indonesian Islamic banks in Surabaya. The number of respondents from this study were 130 respondents who had the criteria for respondent age ranging from 17 years or older, Customers of Bank Syariah Indonesia in Surabaya, has been a customer of Bank Syariah Indonesia for at least the last 3 months. The data analysis technique used descriptive analysis through the SPSS program. The results of this study indicate that Compliance, reliability, empathy, have no significant positive effect on customer satisfaction BSI in Surabaya. assurance, tangibility, responsiveness have a significant positive effect on BSI customer satisfaction in Surabaya.
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