Kepuasan Pelanggan Terhadap Perusahaan Jasa J&T (Studi Kasus Pada Mahasiswa Kota Bengkalis)
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Institusion
Politeknik Negeri Bengkalis
Author
Pratama, Arezky
Subject
571 Manajemen
Datestamp
2021-10-13 13:42:33
Abstract :
This research is a quantitative research which aims to determine customer satisfaction at J&T service companies in Bengkalis City. The problem in this research is how the customer satisfaction at J&T Bengkalis City and knowing the dominant factor and also the smallest factor. The subjects in this study were people who had used the services of J&T Kokta Bengkalis consisting of 32 men and 68 women. The instrument used in this study was a questionnaire that was sourced from the variable operational development. The research instrument consisted of 100 items with the highest mean score on the indicators of quality goods and services, namely 4.22 with a very high category. This means that quality goods and services have a significant effect on customer satisfaction. This suggests that the indicators of quality goods and services have a major influence on customer satisfaction.
This research is a quantitative research which aims to determine customer satisfaction at J&T service companies in Bengkalis City. The problem in this research is how the customer satisfaction at J&T Bengkalis City and knowing the dominant factor and also the smallest factor. The subjects in this study were people who had used the services of J&T Kokta Bengkalis consisting of 32 men and 68 women. The instrument used in this study was a questionnaire that was sourced from the variable operational development. The research instrument consisted of 100 items with the highest mean score on the indicators of quality goods and services, namely 4.22 with a very high category. This means that quality goods and services have a significant effect on customer satisfaction. This suggests that the indicators of quality goods and services have a major influence on customer satisfaction.
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