Kegiatan Operasional Dalam Menunjang Pelayanan Jasa Keagenan Kapal Pada PT. Samudra Shipping Agency Di Era Revolusi Industri 4.0
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Institusion
Politeknik Negeri Bengkalis
Author
Widiyana, Erna
Subject
461 Sistem Informasi
Datestamp
2022-08-26 21:13:56
Abstract :
The problem in this final project research is related to operational activities in supporting ship agency services at PT. Samudra Shipping Agency in the era of the industrial revolution 4.0. The method used is a qualitative method, in this case the authors collect data including observations, interviews, and documentation. From the results of research on operational activities conducted by PT. Samudra Shipping Agency has used information and communication technology such as website, email and telephone, DA-Desk system, Inchcape system, Veson Imos Platform system, Pelindo Integrated Billing System (IBS) and Customs Manifest Module application. And the way PT. Samudra Shipping Agency to maintain service quality in assisting operational activities and maintaining customer loyalty is to serve ships from arrival to departure on time, ship document management is completed immediately before departure to the destination port to avoid delays, always communicate with the relevant agencies as long as the ship is operating, inputting reports on ship activities as long as the ship is operating accurately, providing the best service to service users and establishing good relationships with customers.
The problem in this final project research is related to operational activities in supporting ship agency services at PT. Samudra Shipping Agency in the era of the industrial revolution 4.0. The method used is a qualitative method, in this case the authors collect data including observations, interviews, and documentation. From the results of research on operational activities conducted by PT. Samudra Shipping Agency has used information and communication technology such as website, email and telephone, DA-Desk system, Inchcape system, Veson Imos Platform system, Pelindo Integrated Billing System (IBS) and Customs Manifest Module application. And the way PT. Samudra Shipping Agency to maintain service quality in assisting operational activities and maintaining customer loyalty is to serve ships from arrival to departure on time, ship document management is completed immediately before departure to the destination port to avoid delays, always communicate with the relevant agencies as long as the ship is operating, inputting reports on ship activities as long as the ship is operating accurately, providing the best service to service users and establishing good relationships with customers.
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