Abstract :
This final project aims to find problems in the process of arrival of foreign ships at PT
Pelayaran Cahaya Papua. To find out what processes need to be prepared, obstacles that occur
at the time of arrival and documents prepared upon arrival of the ship. The method used for
data collection is the method of observation carried out in the field directly, the method of
interviews or interviews addressed to related parties in the service process for the arrival of
foreign ships, as well as literature studies used by researchers to collect data from various
sources. The place of this research was carried out at PT Pelayaran Cahaya Papua which I
carried out from September to Februari 2022. The result of this research is the ship arrival
service at PT. Radja Armada Nusantara has not run well because there are several obstacles,
such as the lack of employee performance in handling ship arrivals, bad weather upon arrival,
and poor internet network when on board.