PENGARUH FAKTOR-FAKTOR MUTU PELAYANAN PENDIDIKAN TERHADAP KEPUASAN SISWA PADA SATUAN PENDIDIKAN
NON FORMAL (KEJAR PAKET)
(Study Kasus SPNF Sanggar Kegiatan Belajar Kota Tegal)
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Institusion
Sekolah Tinggi Ilmu Ekonomi Bank Bpd Jawa Tengah
Author
Darsiatun, Uun Mariana
Subject
HN Social history and conditions. Social problems. Social reform
Datestamp
2023-09-12 03:50:56
Abstract :
Abstract This study aims to explain the influence of service quality factors which include tangible services, empathy, reliability, responsiveness, and assurance on student satisfaction. This research is included in the type of quantitative research. The data used is primary data from distributing questionnaires to students as respondents. The study population consisted of 443 students, the sampling technique used was accidental sampling with a sample of 82 students. Data analysis used multiple linear regression analysis with SPSS Version 25. The results showed that tangible, empathy, reliability, responsiveness, and assurance services had a significant effect on student satisfaction at the SPNF Learning Activity Center in Tegal City. Keyword: service quality factors, education, and student satisfaction
Abstract This study aims to explain the influence of service quality factors which include tangible services, empathy, reliability, responsiveness, and assurance on student satisfaction. This research is included in the type of quantitative research. The data used is primary data from distributing questionnaires to students as respondents. The study population consisted of 443 students, the sampling technique used was accidental sampling with a sample of 82 students. Data analysis used multiple linear regression analysis with SPSS Version 25. The results showed that tangible, empathy, reliability, responsiveness, and assurance services had a significant effect on student satisfaction at the SPNF Learning Activity Center in Tegal City. Keyword: service quality factors, education, and student satisfaction
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