Peningkatan Organizational Citizenship Behavior di Bank Jateng Cabang Banjarnegara melalui Budaya Organisasi, Kepuasan Kerja, dan Employee’s Engangement dengan Komitmen
Organisasi sebagai Intervening
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Institusion
Sekolah Tinggi Ilmu Ekonomi Bank Bpd Jawa Tengah
Author
Lubiarto, Bagus
Subject
H Social Sciences (General)
Datestamp
2023-10-02 05:52:48
Abstract :
Organizational citizenship behavior is the behavior of company employees that aims to increase the effectiveness of company performance without ignoring individual employee productivity goals. Bank Jateng Banjarnegara Branch in providing financial services is inseparable from OCB. OCB is influenced by various factors including organizational commitment, organizational culture, job satisfaction and also employee's engagement. OCB that looks less than optimal in bank companies can cause targets not to be achieved as expected. The purpose of this study is to analyze the effect of organizational culture, job satisfaction, employee engagement on organizational commitment; influence of organizational culture, job satisfaction, employee's engagement, and organizational commitment to OCB; the influence of organizational culture on OCB through organizational commitment, job satisfaction on OCB through organizational commitment, employee's engagement on OCB through organizational commitment at Bank Jateng Banjarnegara Branch. This type of research is quantitative research. The sampling technique is total amplification, which is a sampling technique where the number of samples is the same as the population of 97 respondents. Number of samples Data analysis used Partial Least Square analysis with SmartPLS software. The results showed: organizational culture, job satisfaction, employee engagement have a significant effect on organizational commitment; organizational culture, job satisfaction, employee's engagement, and organizational commitment have a significant effect on OCB; organizational culture has a significant effect on OCB through organizational commitment, job satisfaction has not a significant effect on OCB through organizational commitment, employee's engagement has a significant effect on OCB through organizational commitment at Bank Jateng Banjarnegara Branch. It is suggested that the management of Bank Jateng Banjarnegara Branch increase OCB through organizational commitment by increasing job satisfaction by providing encouragement and education to employees. Keywords: OCB, work commitment, organizational culture, job satisfaction, employee's engagement
Organizational citizenship behavior is the behavior of company employees that aims to increase the effectiveness of company performance without ignoring individual employee productivity goals. Bank Jateng Banjarnegara Branch in providing financial services is inseparable from OCB. OCB is influenced by various factors including organizational commitment, organizational culture, job satisfaction and also employee's engagement. OCB that looks less than optimal in bank companies can cause targets not to be achieved as expected. The purpose of this study is to analyze the effect of organizational culture, job satisfaction, employee engagement on organizational commitment; influence of organizational culture, job satisfaction, employee's engagement, and organizational commitment to OCB; the influence of organizational culture on OCB through organizational commitment, job satisfaction on OCB through organizational commitment, employee's engagement on OCB through organizational commitment at Bank Jateng Banjarnegara Branch. This type of research is quantitative research. The sampling technique is total amplification, which is a sampling technique where the number of samples is the same as the population of 97 respondents. Number of samples Data analysis used Partial Least Square analysis with SmartPLS software. The results showed: organizational culture, job satisfaction, employee engagement have a significant effect on organizational commitment; organizational culture, job satisfaction, employee's engagement, and organizational commitment have a significant effect on OCB; organizational culture has a significant effect on OCB through organizational commitment, job satisfaction has not a significant effect on OCB through organizational commitment, employee's engagement has a significant effect on OCB through organizational commitment at Bank Jateng Banjarnegara Branch. It is suggested that the management of Bank Jateng Banjarnegara Branch increase OCB through organizational commitment by increasing job satisfaction by providing encouragement and education to employees. Keywords: OCB, work commitment, organizational culture, job satisfaction, employee's engagement
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