PERAN KUALITAS SISTEM DAN KUALITAS INFORMASI TERHADAP KEPUTUSAN BERDONASI MELALUI KEPUASAN DONATUR DI LAZISMU JAWA TENGAH
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Institusion
Sekolah Tinggi Ilmu Ekonomi Bank Bpd Jawa Tengah
Author
Wildan, Mohammad
Subject
H Social Sciences (General)
Datestamp
2024-02-26 08:06:24
Abstract :
This research discusses the role of system quality and information quality on donation decisions through donor satisfaction in Lazismu, Central Java. Zakat, Infaq and Alms (ZIS) have an important role in community welfare and are regulated in various laws. In facing the Industrial Revolution 4.0, ZIS management needs to innovate, especially in raising funds using digital technology. This research aims to analyze the extent to which system quality, information quality and donor satisfaction influence the decision to donate on the Lazismu Central Java digital fundraising platform. This research method uses an online questionnaire which is distributed to the general public who have donated to Lazismu, Central Java. The collected data is processed using the Smart PLS 3.0 application. The research results show that system quality and information quality do not directly influence the decision to donate. However, system quality has a positive effect on donor satisfaction, as does information quality. Donor satisfaction then has a positive and significant effect on the decision to donate, explaining that donor satisfaction mediates the influence of system quality and information quality on the decision to donate.
This research discusses the role of system quality and information quality on donation decisions through donor satisfaction in Lazismu, Central Java. Zakat, Infaq and Alms (ZIS) have an important role in community welfare and are regulated in various laws. In facing the Industrial Revolution 4.0, ZIS management needs to innovate, especially in raising funds using digital technology. This research aims to analyze the extent to which system quality, information quality and donor satisfaction influence the decision to donate on the Lazismu Central Java digital fundraising platform. This research method uses an online questionnaire which is distributed to the general public who have donated to Lazismu, Central Java. The collected data is processed using the Smart PLS 3.0 application. The research results show that system quality and information quality do not directly influence the decision to donate. However, system quality has a positive effect on donor satisfaction, as does information quality. Donor satisfaction then has a positive and significant effect on the decision to donate, explaining that donor satisfaction mediates the influence of system quality and information quality on the decision to donate.
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