Kualitas Layanan Internal Sebagai Pendorong Kepuasan Kerja, Komitmen Organisasional dan Kinerja Pegawai
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Institusion

Sekolah Tinggi Ilmu Ekonomi Bank Bpd Jawa Tengah

Author

Solichin, Solichin

Subject

H Social Sciences (General) 

Datestamp

2024-03-07 08:11:09 

Abstract :
The research objective is to analyze internal service quality as a driver of job satisfaction, organizational commitment and employee performance. The population in this research is all 45 employees of the Kendal Regency Planning, Research and Development Agency. Sampling in this research uses the census technique, namely a sampling technique where all members of the population will be taken as samples. So the number of samples is 45. The results of this research are that internal services influence job satisfaction. Internal services influence organizational commitment. Internal services influence employee performance. Job satisfaction influences employee performance. Organizational commitment influences employee performance. Internal services influence employee performance which is mediated by job satisfaction. Internal services influence employee performance which is mediated by organizational commitment 

File :
Tesis Bab 1-3 Solichin.pdf
DAFTAR PUSTAKA Solichin.pdf