PENGARUH INFORMATION COMMUNICATION TECHNOLOGY RESOURCES, PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP JOB SATISFACTION: DENGAN WORK LIFE BALANCE, STUDI PADA BTN SYARIAH WILAYAH 6
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Institusion
Sekolah Tinggi Ilmu Ekonomi Bank Bpd Jawa Tengah
Author
Saputro, Aji Dwi
Subject
H Social Sciences (General)
Datestamp
2024-04-04 02:26:55
Abstract :
The digital technology revolution has changed the world of human work and has even created human dependence on the availability of information communication technology (ICT) resources and has an impact on perceived organizational support (POS), job satisfaction (JS) and work life balance (WLB). This study uses a quantitative research design with Partial Least Squares-Structural Equation Modeling (PLS-SEM) and bootstrap estimation. Data were collected through a survey of 200 employees of Bank Tabungan Negara (BTN) Syariah at the Regional Office 6 Semarang, Solo, Yogyakarta and Tegal Branches. The purpose of this study is to examine the relationship between ICT resources and organizational support perceived by employees on job satisfaction experienced by employees. In addition, this study also examines how work-life balance moderates the relationship. The results show that there is a positive and significant direct effect of ICT resources on JS; POS on JS. For the indirect relationship, there is a positive-significant effect of ICT on JS through WLB and the effect of POS on JS through WLB. Thus, this study reflects that ICT resources is a determinant element that is aligned with the fundamental ideals of technology development, which is to assist and improve human welfare. In this case, it has been demonstrated by the achievement of job satisfaction and work-life balance experienced by BTN employees. Specifically in the context of Islamic Banks, the use of ICT resources supported by the organization has proven to be able to provide job satisfaction and create a balance between the lives of employees with a way of working that reflects Islamic values. Keywords: ICT resources, perceived organizational support, job satisfaction, work life balance, BTN Syariah.
The digital technology revolution has changed the world of human work and has even created human dependence on the availability of information communication technology (ICT) resources and has an impact on perceived organizational support (POS), job satisfaction (JS) and work life balance (WLB). This study uses a quantitative research design with Partial Least Squares-Structural Equation Modeling (PLS-SEM) and bootstrap estimation. Data were collected through a survey of 200 employees of Bank Tabungan Negara (BTN) Syariah at the Regional Office 6 Semarang, Solo, Yogyakarta and Tegal Branches. The purpose of this study is to examine the relationship between ICT resources and organizational support perceived by employees on job satisfaction experienced by employees. In addition, this study also examines how work-life balance moderates the relationship. The results show that there is a positive and significant direct effect of ICT resources on JS; POS on JS. For the indirect relationship, there is a positive-significant effect of ICT on JS through WLB and the effect of POS on JS through WLB. Thus, this study reflects that ICT resources is a determinant element that is aligned with the fundamental ideals of technology development, which is to assist and improve human welfare. In this case, it has been demonstrated by the achievement of job satisfaction and work-life balance experienced by BTN employees. Specifically in the context of Islamic Banks, the use of ICT resources supported by the organization has proven to be able to provide job satisfaction and create a balance between the lives of employees with a way of working that reflects Islamic values. Keywords: ICT resources, perceived organizational support, job satisfaction, work life balance, BTN Syariah.
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