Institusion
INSTITUT TEKNOLOGI DIRGANTARA ADISUTJIPTO
Author
BINTANG MAROLOAN MANURUNG, BOY
Subject
T Technology (General)
Datestamp
2024-05-30 08:41:50
Abstract :
This measurement is measured using 4 perspectives in balanced
scorecard namely financial perspective, customer perspective, process perspective
internal business and growth and learning perspectives. This research
is research that uses questionnaires, documentation, and methods
interview. The research instrument uses a Likert scale technique. Technique
Data analysis uses data reduction, data presentation and withdrawal activities
conclusion. The results of this research suggest that companies should
implement balanced scorecard-based measurements so that companies can
Know the targets to be achieved in the future. So it's not just seen
just from a financial perspective. In this case the author took data samples from years
2017 to 2018. From the results of the measurements carried out, you can
It was concluded that the performance of UKM Raja Craft was sufficient, as can be seen from the score value
obtained from each balanced scorecard perspective. Conclusion
What can be taken from the analysis that has been carried out is that
The Balanced Scorecard is the best method for conducting assessments
on company performance, because the Balanced Scorecard raises important aspects that are ignored by traditional performance measurement, such as
aspects of human resources, systems used in the company, processes
operational, and customer satisfaction aspects, so that the measurement results with
The Balanced Scorecard will be more accurate.