Abstract :
Service at the apron is carried out by ground handling units that work
together to provide services to aircraft, service activities carried out with the aim
of flight safety, on time performance and customer satisfaction. The standard
service time reference set by the International Air Transport Association (IATA)
for narrow body aircraft is 40 minutes. By analyzing service time, it will be seen
how long the service process carried out by PT. Gapura Angkasa Minangkabau
International Airport.
The research method used was to calculate the average time of ground
handling unit activities against the standards set by IATA, and look for whether
there was a difference in average handling time for the two planes based on 10
activities that were analyzed using one-way Anova SPSS. PT. Gapura Angkasa
has 10 regular flight schedules that must be served every day. Data analysis was
performed from the ramp activity checklist from March 11 to April 11 2019. The
analyzed activities were block on-block off, technical transit check, unloading,
loading, cleaning services, stairs / aviobridge, refueling, pax boarding, flight
documents and last door closed.
From the results of the analysis, it was obtained that the Boeing 737-800
ground time was 49.30 minutes and Airbus A320 was 47.27 minutes from the
IATA standard time for narrow body aircraft for 40 minutes, it was indicating that
the service provided was not optimal. The 10 activities analyzed, and there were 6
(six) servant activities on Boeing 737-800 aircraft which exceeded IATA service
time, and on Airbus A320 aircraft. In additoin there were 6 (six) activities that
did not meet IATA standards. The two types of aircraft which also had 7 (seven)
differences in average service time, namely block on - block off, unloading,
loading, loading, stairs / aviobridge, refueling, flight documents, last door closed.
Furthermore there were 62 flights that cannot meet On Time Performance.