ANALISIS TINGKAT PENCAPAIAN ON TIME PERFORMANCE SEBAGAI UPAYA MENINGKATKAN KUALITAS JASA PADA MASKAPAI PENERBANGAN NAM AIR (STUDI KASUS DI BANDAR UDARA INTERNASIONAL ADISUTJIPTO YOGYAKARTA)
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Institusion
INSTITUT TEKNOLOGI DIRGANTARA ADISUTJIPTO
Author
PRASETYA ALI MUKTI, DANANG
Subject
T Technology (General)
Datestamp
2024-07-22 02:43:02
Abstract :
On time performance is a crucial factor need attentions and the main product for airline to maintain and improve in the operational activity. This research is intended to know the level achievement on time performance NAM Air district Yogyakarta and minimized flight of delays for an effort to improve quality of service. The methods used in this study consists of two quality tools are Pareto Chart and Fishbone Method. The use of Pareto Chart is to define and focuses on the most problem. The use of Fishbone Method is to find the root causes from the most problem. The result defined achievement level of on time performance the NAM Air airline district Yogyakarta is 60% which is poor reliability. The defined two the most problem causing a departure of delays the NAM Air airline district Yogyakarta is a technical operational factors and non technical operational factors. The Fishbone Method found the root causes of two the most problem and the results show that the problem is in the operational activity of the delay internal factors such as errors in procedures, humans, machines and external factors such as lack of facilities and infrastructure. Therefore, precautions and minimize flight of delays for improving achievement on time performance as an effort to improve quality of service.
On time performance is a crucial factor need attentions and the main product for airline to maintain and improve in the operational activity. This research is intended to know the level achievement on time performance NAM Air district Yogyakarta and minimized flight of delays for an effort to improve quality of service. The methods used in this study consists of two quality tools are Pareto Chart and Fishbone Method. The use of Pareto Chart is to define and focuses on the most problem. The use of Fishbone Method is to find the root causes from the most problem. The result defined achievement level of on time performance the NAM Air airline district Yogyakarta is 60% which is poor reliability. The defined two the most problem causing a departure of delays the NAM Air airline district Yogyakarta is a technical operational factors and non technical operational factors. The Fishbone Method found the root causes of two the most problem and the results show that the problem is in the operational activity of the delay internal factors such as errors in procedures, humans, machines and external factors such as lack of facilities and infrastructure. Therefore, precautions and minimize flight of delays for improving achievement on time performance as an effort to improve quality of service.
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