IMPLEMENTASI PELAYANAN SPKT (SENTRA PELAYANAN KEPOLISIAN
TERPADU) DALAM MENUNJANG KEPUASAN MASYARAKAT DI POLRES KABUPATEN KEDIRI
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Institusion
Universitas Bhayangkara Surabaya
Author
CHARINA, NIA DEWI
Subject
HP Public Administrations
Datestamp
2019-11-07 05:35:13
Abstract :
Public service is any form of service that is the responsibility of the government and implemented by government agencies, in order to fulfill the needs of the public one of them is SPKT service. This study aims to find out about the implementation, inhibiting factors and supporting factors of SPKT services (Integrated Police Service Centers) in supporting the community satisfaction. As for the implementation of SPKT service the author refers to the theory according to Donald S. Van Meter and Carl E. Van Horn There are six models: a) standards and policy targets, b) resources, c) characteristics of implementing agents, d) communication between organizations, e) social, economic and political conditions, f) the disposition of the implementor (the attitude of the implementing agent). The research method used for this research is qualitative research with descriptive research type. The location of the research was conducted at Polres Kediri in April of 2018, data collection techniques used in this research is documentation and in-depth interviews with informants / subjects at the location. The results of research and discussion concluded that the implementation of spkt service (integrated police service center) in support of the public satisfaction has been running well. This is proven by the public response to the service of spkt that they considered as very helpful and facilitate the public to make a complaint. The service of spkt is free and certainly there is no difference and discrimination in serving every types of people. In the implementation ,there are still obstacles which is the human resources in the kediri police station still do not understand to operate the IT. However, it has been anticipated by the IT training within three months for the SPKT officer. Keywords: Implementation, SPKT Service, Public Satisfaction
Public service is any form of service that is the responsibility of the government and implemented by government agencies, in order to fulfill the needs of the public one of them is SPKT service. This study aims to find out about the implementation, inhibiting factors and supporting factors of SPKT services (Integrated Police Service Centers) in supporting the community satisfaction. As for the implementation of SPKT service the author refers to the theory according to Donald S. Van Meter and Carl E. Van Horn There are six models: a) standards and policy targets, b) resources, c) characteristics of implementing agents, d) communication between organizations, e) social, economic and political conditions, f) the disposition of the implementor (the attitude of the implementing agent). The research method used for this research is qualitative research with descriptive research type. The location of the research was conducted at Polres Kediri in April of 2018, data collection techniques used in this research is documentation and in-depth interviews with informants / subjects at the location. The results of research and discussion concluded that the implementation of spkt service (integrated police service center) in support of the public satisfaction has been running well. This is proven by the public response to the service of spkt that they considered as very helpful and facilitate the public to make a complaint. The service of spkt is free and certainly there is no difference and discrimination in serving every types of people. In the implementation ,there are still obstacles which is the human resources in the kediri police station still do not understand to operate the IT. However, it has been anticipated by the IT training within three months for the SPKT officer. Keywords: Implementation, SPKT Service, Public Satisfaction
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