ANALISIS PENGARUH KUALITAS JASA PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT DI KOTA PALEMBANG
Total View This Week0

Institusion

Universitas Katolik Musi Charitas

Author

Hariyanti, Ni Made Rianita

Subject

H Social Sciences (General) 

Datestamp

2023-05-15 01:18:48 

Abstract :
ABSTRACT This study aims to determine the effect of Total Quality Service (TOS) toward customer satisfaction in Palembang's hospital. The population of this study were all the patient of some hospitals in Palembang. Samples are determined by using convenient sampling Sampels of this study that can be used are 106 samples. Data analysis using multiple regression by SPSS version 17.00. The test results show that the first hyplgesis (HI) that reliability has no effect customer satisfaction. The second hypothesis (H2) that responsiveness has an effect to customer satisfaction. The third hypothesis (113) that assurance has an effect to customer satisfaction. The fourth hypothesis (H4) that empathy has no effect to customer satisfaction. Last, the fifth hypothesis (H5) that tangibles has no effect to customer satisfaction Keywords: Total Quality Service, Customer Satisfaction, Hospital 

File :
EA-2014-101621-Cover.pdf
EA-2014-101621-Abstract.pdf
EA-2014-101621-Complate.pdf
EA-2014-101621-Tableofcontent.pdf
EA-2014-101621-Chapter1.pdf
EA-2014-101621-Chapter2.pdf
EA-2014-101621-Chapter3.pdf
EA-2014-101621-Chapter4.pdf
EA-2014-101621-Conclusion.pdf
EA-2014-101621-Reference.pdf
EA-2014-101621-Attachment.pdf