Analisis Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Toko Asan Jaya Di Palembang
Total View This Week0

Institusion

Universitas Katolik Musi Charitas

Author

Oktavianus, Alvian

Subject

H Social Sciences (General) 

Datestamp

2018-09-26 01:18:04 

Abstract :
Research aims to analyze the influence between two variables on: service quality (tangible, relibility, responsiveness, assurance and amphaty on customer satisfaction at Asan Jaya Store. Population of this study customers at the Asan Jaya Store. This sampling technique used purposive sampling. Data collection technique is questionnaire were given to 97 responden whom make purchase at Asan Jaya Store. The result of this study, The test results showed no effect of partial tangible and relibility haven?t effect on customer satisfaction at Asan Jaya Store but responsiveness, assurance and emphaty have effect on customer satisfaction at Asan Jaya Store. 

File :
EM-2017-122221-cover.pdf
EM-2017-122221-abstract.pdf
EM-2017-122221-complete.pdf
EM-2017-122221-summary_id.pdf
EM-2017-122221-tableofcontent.pdf
EM-2017-122221-chapter1.pdf
EM-2017-122221-chapter2.pdf
EM-2017-122221-chapter3.pdf
EM-2017-122221-chapter4.pdf
EM-2017-122221-conclusion.pdf
EM-2017-122221-reference.pdf
EM-2017-122221-attachment.pdf