PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP E-SATISFACTION PENGGUNA E-WALLET DANA
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Institusion

Universitas Katolik Musi Charitas

Author

Agnesia, Levina

Subject

HB Economic Theory 

Datestamp

2023-03-27 02:50:29 

Abstract :
ABSTRACT The purpose of this research is to find out and prove whether the e-service quality and e-trust variables have a positive and significant effect on the e-satisfaction of DANA e-wallet users. This research is a quantitative research using primary data. The population in this research are consumers who ever used DANA e-wallet application to make transactions. The total sample in this research are 130 respondents using a purposive sampling method. The analytical method used in this research is SPSS version 21 as an analysis tool. The research results show that e-service quality and e-trust variables have a positive and significant effect on the e-satisfaction of DANA e-wallet users. Keywords: E-Service Quality, E-Trust, E-satisfaction and E-Wallet 

File :
EM-2023-1922011-Cover.pdf
EM-2023-1922011-Abstract.pdf
EM-2023-1922011-complete.pdf
EM-2023-1922011-summary_id.pdf
EM-2023-1922011-Tableofcontent.pdf
EM-2023-1922011-Chapter 1.pdf
EM-2023-1922011-Chapter 2.pdf
EM-2023-1922011-Chapter 3.pdf
EM-2023-1922011-Chapter 4.pdf
EM-2023-1922011-Conclusion.pdf
EM-2023-1922011-Reference.pdf
EM-2023-1922011-Attachment.pdf