PERAN KUALITAS PELAYANAN DENGAN APLIKASI PLN MOBILE DALAM MENINGKATKAN KEPUASAN PT. PLN (PERSERO) RAYON CIKEMBAR KABUPATEN SUKABUMI
(Studi Kasus Pelayanan Gangguan Rumah)
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Institusion
Universitas Muhammadiyah Sukabumi
Author
Yuliana, Shintya
Subject
HN Social history and conditions. Social problems. Social reform
Datestamp
2020-03-03 03:30:16
Abstract :
The puspose of the research was to know the effect of service quality (X1) on costumer satification (X2) of Cikembar PLN Sukabumi District throught the use of Mobile PLN Applications. As for the methods used in this research are descriptive and associative, data collection techniques used are observation, interviews, questionnajiers, documentation, and litelatur studies. Data analysis techniques used are path analysis techniques, in which the result of influences in this method are calculated by using hypotesis test and simultaneous (F test) and also hypothesis test partial (T test). Base on the research of hypothesis test result that F tabel count of 1,91 and F count of 2,710, and 2,710 > 1,91 there is a significant influence between X1,X2,X3,X4,X5on costumer satification simultaneously. While based on the result (X1) on cosumer satification (Y) the result obtained 2,944>1,29062 there is a significant influence, (X2) on costumer satification (Y) 0,033<1,29062 which means there is an effect but it is not significant, (X3) on costumer satification (Y) the result obtained 0,674<1,29062 which means there is an effect but it is not significant, (X4) on costumer satification (Y) the result obtained 2,038>1,29062 there is a significant influence, and (X5) on costumer satification (Y) the result obtained 0,386<1,29062 which means there is an effect but is not significant.
The puspose of the research was to know the effect of service quality (X1) on costumer satification (X2) of Cikembar PLN Sukabumi District throught the use of Mobile PLN Applications. As for the methods used in this research are descriptive and associative, data collection techniques used are observation, interviews, questionnajiers, documentation, and litelatur studies. Data analysis techniques used are path analysis techniques, in which the result of influences in this method are calculated by using hypotesis test and simultaneous (F test) and also hypothesis test partial (T test). Base on the research of hypothesis test result that F tabel count of 1,91 and F count of 2,710, and 2,710 > 1,91 there is a significant influence between X1,X2,X3,X4,X5on costumer satification simultaneously. While based on the result (X1) on cosumer satification (Y) the result obtained 2,944>1,29062 there is a significant influence, (X2) on costumer satification (Y) 0,033<1,29062 which means there is an effect but it is not significant, (X3) on costumer satification (Y) the result obtained 0,674<1,29062 which means there is an effect but it is not significant, (X4) on costumer satification (Y) the result obtained 2,038>1,29062 there is a significant influence, and (X5) on costumer satification (Y) the result obtained 0,386<1,29062 which means there is an effect but is not significant.
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