Analisis mutu pelayanan terhadap kepuasan pasien rawat jalan di Unit Radiologi RSUD Kabupaten Buleleng
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Institusion
Universitas Wijaya Kusuma Surabaya
Author
Wijaya, I Gede Rithya Mahendra
Subject
R Medicine (General)
Datestamp
2021-09-17 06:55:31
Abstract :
ABSTRACT One type of medical support services in hospitals is radiology services carried out by a radiology installation unit. Services in the field of radiology also need to maintain and improve the quality of their services. Hospital radiology service standards in Indonesia are regulated in Permenkes Number 129/Menkes/SK/II/2008, which regulates the quality of radiology services regarding patient satisfaction, namely the hospital quality team within 1 month of collecting data from the total surveyed patients. It is said that the hospital has provided good service if it is obtained > 80% of patients say they are satisfied. Quality and Service is a means of achieving patient satisfaction. The general goal is to produce satisfied and consistent patients who continue to interact. Because with good service quality, it is an obligation if you want to achieve the patient's desire to be satisfied, otherwise the patient becomes reluctant to the service provider. Radiology installation is one of the important health care supporting facilities for health checks in a hospital, even its existence can be a superior product of the hospital according to the equipment technology it uses. The provision of radiology services has been carried out in various health care facilities, ranging from simple services, such as public health centers and private clinics, as well as large-scale health services. as follows: Physical Appearance (Tangible), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Assurance), Empathy (Empathy) Keywords: Quality of health services, Assurance, Empathy, Reliability, Responsiveness, Physical Appearance (Tangible), Medical Services (Core Medical Service), and Professionalism (Professionalism)
ABSTRACT One type of medical support services in hospitals is radiology services carried out by a radiology installation unit. Services in the field of radiology also need to maintain and improve the quality of their services. Hospital radiology service standards in Indonesia are regulated in Permenkes Number 129/Menkes/SK/II/2008, which regulates the quality of radiology services regarding patient satisfaction, namely the hospital quality team within 1 month of collecting data from the total surveyed patients. It is said that the hospital has provided good service if it is obtained > 80% of patients say they are satisfied. Quality and Service is a means of achieving patient satisfaction. The general goal is to produce satisfied and consistent patients who continue to interact. Because with good service quality, it is an obligation if you want to achieve the patient's desire to be satisfied, otherwise the patient becomes reluctant to the service provider. Radiology installation is one of the important health care supporting facilities for health checks in a hospital, even its existence can be a superior product of the hospital according to the equipment technology it uses. The provision of radiology services has been carried out in various health care facilities, ranging from simple services, such as public health centers and private clinics, as well as large-scale health services. as follows: Physical Appearance (Tangible), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Assurance), Empathy (Empathy) Keywords: Quality of health services, Assurance, Empathy, Reliability, Responsiveness, Physical Appearance (Tangible), Medical Services (Core Medical Service), and Professionalism (Professionalism)
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