TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN
OBAT DI APOTEK GAJAH MUNGKUR
KABUPATEN WONOGIRI BULAN MARET 2020
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Institusion
Sekolah Tinggi Ilmu Kesehatan Nasional
Author
Rini, Susilowati
Subject
RN Pharmacy and Pharmaceutical Mathematics
Datestamp
2020-12-23 02:26:05
Abstract :
Drug store is a special place to do pharmaceutical work and distribution of drugs to the community Consumer satisfaction with drug services at the drug store can help compare between consumer expectations of the quality of drug services needed with the repair services provided by Gajah Mungkur Drug store. This research was conducted to improve services at the Gajah Mungkur Drug store. The purpose of the research is to study the quality description that is expected, considered important, and which has good performance. This research was conducted at the Gajah Mungkur Drug store with a descriptive method, using a questionnaire instrument that given to 100 respondens by used analysis of discriptive quntitative data. The results showed that drug store consumers at Gajah Mungkur Drug store were very satisfied with drug services in the real dimensions, empathy, responsiveness and assurance. Based on the calculation of patient satisfaction with the indicator realized 82.1%, the effect of 82.58% responsiveness of 82.5 percent, confidence of 85.83%, reliability of 86.4%. From these results, the results of the research at the Gajah Mungkur Drug store were very satisfying with an average yield of 83,88%.
Drug store is a special place to do pharmaceutical work and distribution of drugs to the community Consumer satisfaction with drug services at the drug store can help compare between consumer expectations of the quality of drug services needed with the repair services provided by Gajah Mungkur Drug store. This research was conducted to improve services at the Gajah Mungkur Drug store. The purpose of the research is to study the quality description that is expected, considered important, and which has good performance. This research was conducted at the Gajah Mungkur Drug store with a descriptive method, using a questionnaire instrument that given to 100 respondens by used analysis of discriptive quntitative data. The results showed that drug store consumers at Gajah Mungkur Drug store were very satisfied with drug services in the real dimensions, empathy, responsiveness and assurance. Based on the calculation of patient satisfaction with the indicator realized 82.1%, the effect of 82.58% responsiveness of 82.5 percent, confidence of 85.83%, reliability of 86.4%. From these results, the results of the research at the Gajah Mungkur Drug store were very satisfying with an average yield of 83,88%.
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