TA : Rancang Bangun Aplikasi Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Dewi Sinta Hotel and Restaurant
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Institusion

Universitas Dinamika

Author

Negara, I Dewa Gede Dirga
Sulistiowati . (LECTURER ID : .)
A. B. Tjandrarini (LECTURER ID : .)

Subject

650 Management & auxiliary services 

Datestamp

2015-06-16 06:40:34 

Abstract :
Dewi Sinta Hotel and Restaurant is a hotel located in the Tanah Lot temple, Bali. This hotel has a problem about analysis impact of service quality to customer satisfaction at Dewi Sinta Hotel And Restaurant. This problem exists because Dewi Sinta Hotel and Restaurant doesn?t have system for analysis impact of service quality to customer satisfaction. Dewi Sinta Hotel and Restaurant can solve the problem with customer satisfaction application for analyze impact of service quality to customer satisfaction. This application have independent variable function and record customer characteristics data. Independent variable and dependent variable has a relationship, therefore using multiple linear regression method. The next process is implementation and evaluation of applications. Based on the application results with 42 respondent data, concluded impact of service quality to customer satisfaction information. The information show the application can analysis impact of service quality to customer satisfaction and customer characteristics at Dewi Sinta Hotel And Restaurant 

File :
COVER.pdf
ABSTRAK_ID.pdf
DAFTAR_ISI.pdf
BAB_I.pdf
BAB_II.pdf
BAB_III.pdf
BAB_IV.pdf
BAB_V.pdf
DAFTAR_PUSTAKA.pdf