Abstract :
Toby Timmyko, NIT. 51145550.K, 2018 "Optimizing Ship Agency Services PT.
Bias Delta Pratama Through the Implementation of Standard Operational
Procedures (SOP) in Galang Island's Batam "Diploma IV Program, Port and
Shipping Department, Merchant Marine Polytechnic of Semarang, Supervisor
I: Poernomo Dwiatmojo, S.H., M.H.dan Supervisor II: Capt. Agus Hadi
Purwantomo, M.Mar
Ship agency procedure is one of the elements always done during the clearance
process in the port area. In the clearance activity in Galang Island, Batam often
occurs delays in the process of clearing document input to the CIQP officer causing
delay in ship service agency. One of the causes of the delay in ship service agency is
the performance of operational agents that are less than the maximum. The purpose
of this study is to determine the cause of operational agents work is not optimal and
improve the performance of operational agents through the Standard Operational
Procedure (SOP) method of ship agency.
In this thesis the research method used is a qualitative research method that
regulates a research method by using several aspects such as data collection through
literature study, interview and documentation.
From the research results can be seen the factors that cause operational agents
work is not optimal, among others, weather factors, operational agents who do not
know the applicable SOP, and lack of care and self awareness in using safety tools.
Based on research results should PT. Bias Delta Pratama makes an effort with
weather checks, providing the latest CIQP SOP procedures against the operational
agents. Check the completeness of safety equipment should be held regular and
periodic maintenance and supervision of operational agents on board. Thus PT. Bias
Delta Pratama can improve ship agency performance to reduce delays.
Keywords : Performance, Ship Agency, Late.