Gambaran Tingkat Kepuasan Pasien Tentang Pelayanan Kesehatan Di Unit Poli Umum Puskesmas Dinoyo Malang.
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Institusion
Politeknik Kesehatan RS Dr Soepraoen Kesdam V
Author
Puspita, Mega
Subject
Datestamp
2018-07-31 02:31:31
Abstract :
ABSTRAK Kepuasan pasien merupakan indikator kualitas pelayanan yang petugas kesehatan berikan.Fenomena yang terjadi pada saat ini pada pelayanan kesehatan di puskesmas masih di temukan bentuk-bentuk ketidak puasan pasien dari segi sarana prasarana, fasilitas, maupun dari jumlah tenaga kesehatan yang terbatas.Oleh karena itu, petugas kesehatan seperti puskesmas dituntut untuk memberikan kualitas pelayanan yang baik.Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasan pasien tentang pelayanan kesehatan di unit poli umum Puskeslas Dinoyo Malang. Desain penelitian ini menggunakan desain penelitian deskriptif.populasinya adalah seluruh pasien rawat jalan unit Poli Umum Puskesmas Dinoyo Malang. Metode sampling yang digunakan adalah konsekutif sampling dengan jumlah sampel sebanyak 80 responden yaitu sebagian pasien rawat jalan unit Poli Umum Puskesmas Dinoyo Malang, pada bulan Januari 2018. Data penelitian ini diambil dengan menggunakan kuisioner. Hasil penelitian menunjukkan dari 80 responden sebagian besar pasien merasa puas yaitu 46 responden (57%), dan hampir dari setengah pasien merasa sangat puas yaitu 27 responden (37%) dan sebagian kecil responden merasa tidak puas yaitu 7 responden (9%). Melihat hasil penelitian ini maka perlu di tingkatkan lagikualitas pelayanancaring, kolaborasi, kecepatan, empati, courtesy, dan sincerity perawat. Hal ini dapat meningkatkan tingkat kepuasan pasien di Puskesmas khususnya Poli Umum. Kata Kunci : Tingkat kepuasan pasien, Pelayanan Kesehatan, puskesmas   ABSTRACT Patient satisfaction is an indicator of service quality that provided by the health officer. Nowadays, the phenomenon about patient dissatisfaction in Public Health Center are still found such as infrastructures, facilities, and the limited number of heath officer. Therefore, the health officer in Public Health Center are required to provide good service quality. This study aimed to understand the patient satisfaction level about health service in Health Public Center of Dinoyo Malang. Research design that used in this study was descriptive research. The population of this research were all of outpatient in General Clinic of Public Health Center of Dinoyo Malang. Sampling method that used in this study was consecutive sampling with total number of sample were 80 respondents, who were part of outpatient in General Clinic of Public Health Center of Dinoyo Malang, in January 2018. This research data was obtained by using questionnaire. The result of study showed, among 80 respondents, almost half of patients that were 46 respondents (57%) stated that they were satisfied and 27 respondents (37%) stated that they were very satisfied and the rest of patient that were 7 respondents (9%) stated that they were dissatisfied. Based on this study, the health service in Public Health Center of Dinoyo Malang should be improved, such as their caring service, collaboration, speed, empathy, courtesy, and nurse sincerity. These should improve the patients satisfaction level in Public Health Center of Dinoyo Malang, especially in general clinic. Keywords: Patient Satisfaction Level, Health Service, Public Health Center
ABSTRAK Kepuasan pasien merupakan indikator kualitas pelayanan yang petugas kesehatan berikan.Fenomena yang terjadi pada saat ini pada pelayanan kesehatan di puskesmas masih di temukan bentuk-bentuk ketidak puasan pasien dari segi sarana prasarana, fasilitas, maupun dari jumlah tenaga kesehatan yang terbatas.Oleh karena itu, petugas kesehatan seperti puskesmas dituntut untuk memberikan kualitas pelayanan yang baik.Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasan pasien tentang pelayanan kesehatan di unit poli umum Puskeslas Dinoyo Malang. Desain penelitian ini menggunakan desain penelitian deskriptif.populasinya adalah seluruh pasien rawat jalan unit Poli Umum Puskesmas Dinoyo Malang. Metode sampling yang digunakan adalah konsekutif sampling dengan jumlah sampel sebanyak 80 responden yaitu sebagian pasien rawat jalan unit Poli Umum Puskesmas Dinoyo Malang, pada bulan Januari 2018. Data penelitian ini diambil dengan menggunakan kuisioner. Hasil penelitian menunjukkan dari 80 responden sebagian besar pasien merasa puas yaitu 46 responden (57%), dan hampir dari setengah pasien merasa sangat puas yaitu 27 responden (37%) dan sebagian kecil responden merasa tidak puas yaitu 7 responden (9%). Melihat hasil penelitian ini maka perlu di tingkatkan lagikualitas pelayanancaring, kolaborasi, kecepatan, empati, courtesy, dan sincerity perawat. Hal ini dapat meningkatkan tingkat kepuasan pasien di Puskesmas khususnya Poli Umum. Kata Kunci : Tingkat kepuasan pasien, Pelayanan Kesehatan, puskesmas   ABSTRACT Patient satisfaction is an indicator of service quality that provided by the health officer. Nowadays, the phenomenon about patient dissatisfaction in Public Health Center are still found such as infrastructures, facilities, and the limited number of heath officer. Therefore, the health officer in Public Health Center are required to provide good service quality. This study aimed to understand the patient satisfaction level about health service in Health Public Center of Dinoyo Malang. Research design that used in this study was descriptive research. The population of this research were all of outpatient in General Clinic of Public Health Center of Dinoyo Malang. Sampling method that used in this study was consecutive sampling with total number of sample were 80 respondents, who were part of outpatient in General Clinic of Public Health Center of Dinoyo Malang, in January 2018. This research data was obtained by using questionnaire. The result of study showed, among 80 respondents, almost half of patients that were 46 respondents (57%) stated that they were satisfied and 27 respondents (37%) stated that they were very satisfied and the rest of patient that were 7 respondents (9%) stated that they were dissatisfied. Based on this study, the health service in Public Health Center of Dinoyo Malang should be improved, such as their caring service, collaboration, speed, empathy, courtesy, and nurse sincerity. These should improve the patients satisfaction level in Public Health Center of Dinoyo Malang, especially in general clinic. Keywords: Patient Satisfaction Level, Health Service, Public Health Center
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