DAMPAK MEDIASI SERVICE QUALITY PADA ORGANIZATIONAL CHANGE, RISK MANAGEMENT, GOOD UNIVERSITY GOVERNANCE, DAN ICT COMPETENCIES TERHADAP ORGANIZATIONAL PERFORMANCE (UNIVERSITAS SWASTA LLDIKTI III JAKARTA)
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Institusion

Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Author

Chandra, Galvino

Subject

Manajemen SDM 

Datestamp

2023-05-11 02:01:14 

Abstract :
ABSTRAK Penelitian ini bertujuan untuk mengetahui tantangan dinamika dalam gejolak transisi sustaineble dalam konteks Organizational Performance (OP) pada Universitas Swasta LLDIKTI III Jakarta. Adapun variabel independen yang digunakan dalam penelitian ini adalah Organizational Change (OC), Risk Management (RM), Good University Governance (GUG), dan ICT Competencies (ICT) sedangkan variabel dependen yang digunakan adalah Organizational Performance dan juga variabel mediasi yang digunakan adalah Service Quality (SQ). Metodelogi yang digunakan dalam penelitian ini dengan menggunakan metode kuantitatif, implementasi kuesioner melalui google form kemudian output data dihimpun untuk peninjauan lebih lanjut. Populasi dalam penelitian ini adalah Perguran Tinggi Swasta (PTS) dengan jumlah 283 institusi, pada konteks klaster universitas terdapat 68 institusi. Sampel dalam penelitian ini adalah 376 responden. Instrumen analisis yang diterapkan dengan SmartPLS 3.0 dengan teknik motode stratified random sampling. Output pada penelitian ini membuktikan bahwa OC berpengaruh terhadap SQ, RM tidak berpengaruh terhadap SQ, GUG berpengaruh terhadap SQ, ICT berpengaruh terhadap SQ, OC berpengaruh terhadap OP, RM berpengaruh terhadap OP, GUG berpengaruh terhadap OP, ICT berpengaruh terhadap OP, OC berpengaruh terhadap OP yang dimediasi SQ, RM tidak berpengaruh terhadap OP yang dimediasi SQ, GUG berpengaruh terhadap OP yang dimediasi oleh SQ, ICT berpengaruh terhadap OP yang dimediasi oleh SQ, dan SQ berpengaruh terhadap OP. Kata Kunci: Organizational Change (OC), Risk Management (RM), Good University Governance (GUG), ICT Competencies (ICT), Organizational Performance (OP), Service Quality (SQ) ABSTRACT This study aims to determine the challenges of dynamics in the turmoil of sustainable transitions in the context of Organizational Performance (OP) at LLDikti 3 Jakarta Private University. The independent variables used in this research are Organizational Change (OC), Risk Management (RM), Good University Governance (GUG), and ICT Competencies (ICT) while the dependent variable used is Organizational Performance and also the mediating variable used is Service Quality. The methodology used in this study uses quantitative methods, implementation questionnaires via Google form, then the output data is collected for further protection. The population in this study is Private Higher Education with a total of 283 institutions, in the context of the University cluster there are 68 institutions. The sample in this study were 376 respondents. Instrument analysis applied to SmartPLS 3.0 with stratified random sampling method technique. The output of this study proves that OC has an effect on SQ, RM has no effect on SQ, GUG has had an effect on SQ, ICT has had an effect on SQ, OC has had an effect on OP, RM has had an effect on OP, GUG has had an effect on OP, ICT has had an effect on OP, OC has had an effect on OP mediated by SQ, RM had no effect on OP mediated by SQ, GUG had an effect on OP mediated by SQ, ICT had an effect on OP mediated by SQ, and SQ has had an effect on OP. Keyword: Organizational Change (OC), Risk Management (RM), Good University Governance (GUG), ICT Competencies (ICT), Organizational Performance (OP), Service Quality (SQ) 

File :
COVER & ABSTRAK _ Galvino Chandra (21190000058).pdf
BAB I _ Galvino Chandra (21190000058).pdf
BAB II _ Galvino Chandra (21190000058).pdf
BAB III _ Galvino Chandra (21190000058).pdf
BAB IV _ Galvino Chandra (21190000058).pdf
BAB V _ Galvino Chandra (21190000058).pdf
DAFTAR REFERENSI _ Galvino Chandra (21190000058).pdf
LAMPIRAN _ Galvino Chandra (21190000058).pdf