Abstract :
Tourism activities are a necessity for everyone, including people with disabilities.
However, nowadays it is still rare to find tourist destinations that are disability?friendly. One of the favorite destinations that tourists like to visit is The Great Asia
Africa, which is located in West Bandung Regency. The Great Asia Africa is a theme
park that carries the theme of traveling around seven countries in Asia and Africa
with various activities offered such as culinary delights, photo tours, costume
rentals, and souvenirs typical of each country. This study aims to see how the
services provided by The Great Asia Africa to tourists with disabilities are seen
from the five service quality dimension concepts according to Parasuraman (1988),
namely reliability, responsiveness, assurance, empathy, and tangible. This study
uses descriptive qualitative methods with data collection techniques through
literature study, observation, interviews, and distributing questionnaires. Samples
were obtained through accidental sampling found in the field. The results of the
study indicate that The Great Asia Africa has provided good service on the
dimensions of reliability, responsiveness, assurance, and empathy but on the
tangible dimension which includes physical and non-physical accessibility, there
are still many shortcomings that must be improved for future development. So with
these results, The Great Asia Africa can design developments that lead to disability?friendly facilities