Institusion
Politeknik Pariwisata NHI Bandung
Author
Althofanis Juliheir, Putra
Subject
H Social Sciences (General)
Datestamp
2022-12-19 02:00:20
Abstract :
Dusun butuh or known as Nepal Van Java is located on the hillside of Mount Sumbing
which is a tourist village with main attractions offered in the form of views of Mount
Sumbing and various landscapes of vegetable fields owned by residents and the
arrangement of local people's houses at the hillside of the mountain. Currently, Nepal
Van Java is still in development of structuring tourism products so that the facilities
provided for tourists are still restricted. However, Nepal Van Java has a fairly high
interest in tourist visits. Thus, the organizer of Nepal Van Java have to start improving
the quality of its tourism products. Therefore, researchers conducted a study on the
level of tourist satisfaction with tourism products in Nepal Van Java to determine the
level of compatibility between performance and the importance of quality tourism
products in Nepal Van Java based on Koch's concept in Morrison (2019) which
includes hardware, software, and environment. The research method used is
descriptive quantitative with Importance Performance Analysis (IPA) as the analytical
technique used in this study. The result of this study is that the value of the level of
compatibility with a total of 95% indicates that the quality of the performance of Nepal
Van Java tourism products has been able to meet expectations or tourists are satisfied.