Institusion
Politeknik Pariwisata NHI Bandung
Author
Maulidina, Akbar Harsono
Subject
GV1-1860 Recreation, Leisure and Tourism
Datestamp
2022-11-30 02:55:58
Abstract :
Currently the tourism industry is growing with a number of businesses in
the tourism sector, one of them is the Travel Bureau. Especially religious tourism,
namely Umrah. This development occurs especially in Pekanbaru City. PT.
Smevasindo Holiday Pekanbaru or better known as Smeva Holiday began to hold
Umrah in 2015. From the data obtained, it is known that congregants at PT.
Smevasindo Holiday in the last 3 years has indeed decreased but it is quite small so
we know that there are still a lot of people really trust PT. Smevasindo Holiday is still
high
This research was conducted to study in depth about the Standard
Operational Procedures that have been set by PT. Smevasindo Holiday Pekanbaru in
Handling Umrah, based on the theory namely the standard of Umrah services as
mentioned by Azis and Kustini (2007: p. 22) are administrative services,
accommodation guidance, transportation, health consumption, guidance and
protection.
This study uses a qualitative approach with the method of observation and
literature study as research instruments, interviews, conducted with the Director and
head of the Umrah Division of PT. Smevasindo Holiday Pekanbaru, then the
congregation who have used the services of PT. Smevasindo Holiday Pekanbaru on
an Umrah trip.
From the results of research and discussion with general the Standard
Operational Procedures owned by PT. Smevasindo Holiday Pekanbaru in handling
Umrah PT. Smevasindo Holiday Pekanbaru, which consists of several dimensions of
Standard Operational Procedures for handling Umrah, including administrative
services, accommodation guidance, transportation, health consumption, guidance
and protection, after collecting the data obtained and analyzing it, it can be
concluded that the Standard Operational Procedures owned by PT. Smevasindo
Holiday Pekanbaru in handling Umrah trips has met the standards set by government
regulations and has been running well.
Recommendations for PT. Smevasindo Holiday Pekanbaru to keep
maintaining the quality of its services, guidance and protection and keep maintaining
standard operating procedures that are owned and made innovations in carrying out
its Umrah travel services, expand cooperation, especially in the health sector, such
as local accompanying doctors, and improve health services such as offering
additional vaccines namely H1N1 so that the H1N1 vaccine document is obtained by
the congregation and the congregation's health can be more guaranteed.
Keywords: Standard Operational Procedures, Handling Umrah