PENANGANAN PEKERJAAN DIVISI OPERASIONAL PT LEUWIGAJAH (LEGA PAKET) BANDUNG SAAT MASA PANDEMI COVID-19
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Institusion
Politeknik Pariwisata NHI Bandung
Author
NADA, ASSYIFA
Subject
HD28 Management. Industrial Management
Datestamp
2022-11-23 06:34:33
Abstract :
The rapid growth of online shopping activity which reached 38% in the second quarter of 2020 amid the COVID-19 pandemic has triggered growth in the use of freight forwarding services in Indonesia, including the company LEGA Paket Bandung. However, the existence of a local government regulation that limits the number of employees in the office to 50% of the building's capacity, poses a new obstacle for the company. Research was also conducted to find out how the company runs the flow of handling the work it has, the challenges or obstacles that arise due to the COVID-19 pandemic and how the company responds to these challenges or obstacles. This study uses descriptive qualitative research methods. Data collection was carried out using observation instruments and semi-structured interviews with a key informant at LEGA Package Bandung which was selected based on purposive sampling technique. Based on the results of the analysis that has been carried out, it is concluded that the obstacles that exist in the LEGA Package Bandung arise due to no changes in the handling flow carried out after the COVID-19 pandemic even though the number of employees has decreased. As a result, this also has a direct effect on the workload when carrying out the cargo acceptance process, where there is an erratic change in the schedule for receiving goods. Keywords : Freight Forwarding Company, Cargo, Job Handling, Standard Operating Procedure, LEGA Paket Bandung
The rapid growth of online shopping activity which reached 38% in the second quarter of 2020 amid the COVID-19 pandemic has triggered growth in the use of freight forwarding services in Indonesia, including the company LEGA Paket Bandung. However, the existence of a local government regulation that limits the number of employees in the office to 50% of the building's capacity, poses a new obstacle for the company. Research was also conducted to find out how the company runs the flow of handling the work it has, the challenges or obstacles that arise due to the COVID-19 pandemic and how the company responds to these challenges or obstacles. This study uses descriptive qualitative research methods. Data collection was carried out using observation instruments and semi-structured interviews with a key informant at LEGA Package Bandung which was selected based on purposive sampling technique. Based on the results of the analysis that has been carried out, it is concluded that the obstacles that exist in the LEGA Package Bandung arise due to no changes in the handling flow carried out after the COVID-19 pandemic even though the number of employees has decreased. As a result, this also has a direct effect on the workload when carrying out the cargo acceptance process, where there is an erratic change in the schedule for receiving goods. Keywords : Freight Forwarding Company, Cargo, Job Handling, Standard Operating Procedure, LEGA Paket Bandung
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