Analisis Kualitas Pelayanan Pada Apotek Mandiri Smart Jalan Imam Munandar No. 55 Pekanbaru
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Institusion
Universitas Islam Riau
Author
Lukman, Ilham
Subject
H Social Sciences (General)
Datestamp
2022-02-24 10:23:45
Abstract :
The purpose of this was to determine the quality of service at Apotek Mandiri Smart Jl. Imam Munandar No. 55 Pekanbaru. In this study, the author uses a quantitative research type using a descriptive survey method. The sample in this study were 100 consumers of Apotek Mandiri Smart Pekanbaru. There are 41 male consumers and 59 female consumers. The results of the study show that the service that can be seen from five indicators, namely Physical Evidence, Reliability, Responsiveness, Assurance, and Empathy can be said to be good. The author's suggestion is to maintain the quality of service that has been trusted by consumers to Apotek Mandiri Smart and to improve the quality of service which is still considered less than optimal.
The purpose of this was to determine the quality of service at Apotek Mandiri Smart Jl. Imam Munandar No. 55 Pekanbaru. In this study, the author uses a quantitative research type using a descriptive survey method. The sample in this study were 100 consumers of Apotek Mandiri Smart Pekanbaru. There are 41 male consumers and 59 female consumers. The results of the study show that the service that can be seen from five indicators, namely Physical Evidence, Reliability, Responsiveness, Assurance, and Empathy can be said to be good. The author's suggestion is to maintain the quality of service that has been trusted by consumers to Apotek Mandiri Smart and to improve the quality of service which is still considered less than optimal.
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